University Appeals Administrator

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. 

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

The University Appeals Administrator investigates appeals submitted for an exception within the University Policy Handbook. The department facilitates the administration of the processes available to students, faculty, and staff.  If you are looking for a structured fast-paced role, this is the job for you!

Location: Main Campus, 33rd and Camelback

What you will do:

• Communicate with Deans, Faculty, and Staff regarding University policies.

• Ensure protection of student records in accordance with FERPA.

• Compile and analyze metrics to improve University policies and processes.

• Research and investigate student appeals, and other issues, as related to University policies.

• Mediate the Appeal Decision Board to ensure compliance with university policies and procedures.

• Facilitate the decisions to ensure appeals are resolved within the 15-day timeline per the University Policy Handbook.

• Ensure all correspondence with accrediting bodies is documented and cataloged assuring that the University remains in compliance with these bodies.

• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.

• Perform additional duties as required by supervisor.

What you need:

• Bachelor's degree required.

• Excellent time management skills.

• Must pass pre-employment background investigation.

• Preferred experience working directly with teacher certification agencies or higher education state authorization entities.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms on campus