Server

Primary Responsibilities /Accountabilities/ Essential Functions:

• Welcome and greet guests.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Up-sell food and beverage items using suggestive selling techniques.
• Answer questions regarding regions where food products come from how food is prepared.
• Answer questions regarding wine list.
• Answer questions about food, beverages and other clubhouse functions and services.
• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items…etc.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Take food and beverage orders from guests, enter orders in POS system which relays orders to kitchen and bar.
• Properly open and pour wine at the tableside.
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Other duties as assigned.

Equipment Used and Responsibility

• Basic knowledge of food presentation, preparation, and handling.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the clubhouse.
• Possess basic math skills and have the ability to handle money and operate a POS system.
• Ability to demonstrate passion for providing exceptional customer service through every guest interaction to create repeat guest visits.
• Demonstrates ability to go above and beyond to meet guest expectations.
• Provides a professional image at all times through appearance and dress.

• Able to work well independently with little supervision.
• Ability to learn the structure and function of all clubhouse and golf course.
• Ability to learn and follow all safety, emergency, and accident prevention procedures.
• Ability to follow all OSHA and food handling procedures.
• Able to use fire extinguishers and any other emergency equipment needed to ensure personal and guest safety.

Supervisory Responsibilities

None

Experience/ Education

• High school diploma or GED equivalent
• Minimum of 6 months’ experience as server.
• Must be able to obtain Maricopa Food Handler’s Card before employment.
• Must be able to have flexible schedule, early mornings, weekends, and holidays if needed.
• Must successfully pass a background check.

Physical Requirements:

• Sitting:      0-1 hours a day
• Standing:  5-6 hours a day
• Walking:   5-7 hours a day
• Lifting:      Occasionally
• Carrying:   Frequently
• Pushing:    Frequently
• Bending:   Frequently
• Squatting: Occasionally
• Kneeling:     Occasionally
• Climbing:    Rarely
• Reaching:   Frequently
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Rarely
• Work Environment:  Office building on site.  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.