SDS Administrator - Traditional Campus

Grand Canyon University! One of Arizona’s leading institutions of higher learning.

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

The Student Disability Services Administrator ensures that the university's programs and services for students with disabilities comply with all relevant federal, state, and institutional regulations. The Administrator will collaborate with various campus departments and maintain comprehensive documentation to ensure compliance with policies and enhance the overall student experience.

What you will do: 

• Responsible for development and implementation of disability policies, procedures, and programs as they relate to individuals with disabilities.

• Help evaluate and monitor disability compliance with ADA/ADAAA/Section 504 of the Rehabilitation Act and applicable Special Education laws and regulations as it relates to individuals with disabilities.

• Remain up to date on all pending disability legislation and changing legal mandates which would affect the University’s responsibility to provide services and accommodations to students with disabilities.

• Arrange provision of low vision/blind/LD materials, adaptive technology and deaf/hard-of-hearing services, and train staff to oversee their use.

• Research disabled student grievances related to enrollment, withdrawals, tuition reimbursement, final grades, classroom misconduct, classroom policies, instructor issues and plagiarism charges.

• Assist students in making decisions affecting their academic progress at the University through personal guidance, changes in major courses of study, interpretation of University and School guidelines and policies, administrative counsel, development in student support systems, and decisions based on an analysis of the students' academic records.

• Intervene both proactively and reactively to assist student or staff member with any aspect of the accommodation process. Negotiate alternative resolutions to unusual situations related to disability issues.

• Create and maintain effective, cooperative, and collegial relationships with state, county and local offices, departments and/or agencies that provide serves to individuals with disabilities.

• Accurately record all student interactions within university systems.

• Implement tracking mechanisms to monitor student load, performance metrics, and various interactions.

• Provide comprehensive accessibility knowledge support to various university departments, ensuring compliance with ADA law, and ensure accessibility needs are being considered.

• Support departmental offerings for unique student populations.

• Respond to all communication within 24-48 business hours.

• Engage in direct, face-to-face interactions with students to provide academic guidance, support, and mentorship.

• Facilitate and engage with students in the interactive process to address accommodations and support their academic needs effectively.

• Promptly answer incoming phone calls and diligently return missed calls and voicemails to ensure effective communication with stakeholders.

• Consistently achieve and maintain optimal productivity levels month over month to meet organizational goals.

• Provide academic coaching and social support to students, fostering their personal and academic growth.

• Other duties as assigned.

What you will need:

• Bachelor’s degree from a regionally accredited institution.

• A minimum of 2-3 years’ work experience in a role which involves handling of complex customer service issues. 

• Occasional weekends, evening or holiday work may occur.

• Must pass a pre-employment background investigation.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Bonus:

• Masters Degree

• Experience in higher education and previous handling of accommodations for disabled individuals.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays.

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking.

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program.

• Free on-site gyms on campus.