Restaurant Supervisor

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. 

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Grand Canyon University is seeking a Restaurant Supervisor.

What you will do:

• Responsible for overall management of restaurant operations (restaurant and events).

• Ensure service staff provide exceptional customer service in all touch points with customers.

• Monitor customer satisfaction through engagement with customers and interactions with staff; monitors and tests service skills of staff, retrains and reinforces all standards on food quality and service details.

• Working quickly and independently to resolve operational issues when necessary, ensuring proper follow through and excellence in creating a memorable experience for students, faculty, staff, and guests.

• Ensure all food/beverage operations are adequately stocked and maintained to meet business volume

• Ensure all service areas are effectively cleaned and maintained to meet any regulatory inspection.

• Report all potential issues and obstacles of service operations and provide recommendations to Restaurant Manager

• Conduct weekly walk through of all food service areas to ensure sanitation, cleanliness and equipment is operational and functioning as designed, as well that all health, safety, and food handling/preparation guidelines are being followed.

• Reinforce importance and adherence of employee conduct and dress guidelines with supervisor/staff.

• Review labor costs on weekly basis against revenue; review trends and review weekly/monthly findings with Restaurant Manager; provide recommendations.

• Review service coverage in all areas on weekly basis to ensure no labor cost overruns and adequate coverage to meet service standards; take corrective action as needed.

What you need:

• Minimum 3-5 years’ experience in restaurant/hotel food operations in supervisory position.

• Bachelor’s or Associate Degree preferred

• ServSafe Management Certified

• Must be able to pass background investigation

Why work at GCU:

•   Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

•   Generous time off plan and 11 paid holidays

•   Paid time off to volunteer in the community or at GCU sponsored events

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms at all our office locations