Real-Time Operations Center Supervisor

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations?

Grand Canyon University is seeking a full time RTOC Supervisor for our Public Safety Department. The Real-Time Operations Center (RTOC) Supervisor performs technology-based investigative work in real-time to support the response of public safety department personnel. Work frequently involves monitoring of video cameras to detect and proactively deter criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding police officers or security personnel via radio.

What you will do:

• Supervises all permanent and temporary staff assigned to the RTOC.

• Proactively monitors activity on GCU property using campus security cameras and systems from a central location.

• Watches for irregularities, such as security breaches, emergency situations, crimes in progress and facility and safety hazards.

• Monitors cameras to provide situational awareness to responding resources during in-progress incidents.

• Simultaneously listens to public safety radio transmissions, monitors call for service on Computer Aided Dispatch screens and views selected video assets.

• Assists in requests for video evidence during/after critical incidents as well as post incident investigations.

• Leverages technology to act as a force multiplier for the Public Safety Department.

• Coordinates response of police and security personnel based on real-time information gleaned from security camera and other systems.

• Maintains awareness of calls for service to track evolving situations, identify possible suspects and suspect vehicles, locate fleeing suspects, and relay information when necessary.

• Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge to identify potentially dangerous situations in real time.

• Provides information and documentation to Public Safety management on shift activity and special issues.

• Authors original and supplemental Incident Reports, which will vary in length and content.

• Work collaboratively with surrounding law enforcement agencies.

• Completes required paperwork, evidence impounds, etc.

• Creates investigative support material, such as Photographic Line-ups, Crime Bulletins, Fliers, etc.

• Impounds digital property or evidence by following Impound Procedures in Public Safety Department policy manual.

• Communicates effectively, both verbally and in writing, with officers, public safety guards and dispatch, often during high stress situations

• Creates, updates, or maintains spreadsheets, timelines, or other digital records of largescale or high-profile investigations.

• Attends court hearings for the purpose of testifying to job duties, reports, etc.

• Maintain confidentiality and security of sensitive information and other records.

• Assists with training of new employees in this same job classification.

• Works cooperatively and jointly to provide quality seamless customer service.

• Performs other related duties as required.

What you will need:

• High school diploma or G.E.D.

• Supervisory experience preferred.

• Possess technical knowledge and understands relationships between disparate but relevant investigative software packages.

• Possession of, or ability to obtain after hire an Arizona Terminal Operator Certification (TOC) Level B.

• Must pass pre-employment background investigation.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms on campus