Public Safety Dispatch Supervisor

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations?

Grand Canyon University is seeking a full time Dispatch Supervisor for our Public Safety Department. The Dispatch Supervisor ensures the communications center is properly receiving and processing emergency and non-emergency calls, after-hours requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, performs a variety of general support duties related to the operation of the communications center.

This position must be able to work various shifts including; daytime, evening, night shifts and holidays.

What you will do:

• Supervise the work of subordinate dispatch staff; assigns tasks, projects or areas of responsibility and organizes subordinates’ workload and priorities.

• Ensure dispatchers are correctly relaying information for service by telephone and two-way radio and entering information into the records management system. 

• Maintain security personnel zone assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity and for emergency situations requiring security and police response.

• Individually responsible for covering dispatch duties as needed.

• Checks accuracy of records and reports

• Ensure documentation of disturbances and incidents and communicates with local law-enforcements during emergency situations is accurate and/or handles personally.

• Operate and oversee security command center; to include, monitoring CCTV systems, access control systems, digital alarm receivers, emergency notification systems and fire and burglary alarm systems.

• Supervise communications center dispatch team.

• Computer Aided Dispatch, Records Management System, Criminal Justice Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems.

• Other duties as assigned.

What you will need:

• High school diploma OR GED required.

• Associate degree from an accredited college/university in criminal justice, police science, public administration, political science preferred.

• Minimum of 5 years’ work experience handling 911 calls at a Primary Public Safety Answering Point (PSAP), also known as a 911 Center, or a Secondary PSAP.

• Minimum of 2 years in lead or supervisory role.

• APCO Institute Public Safety Tele-Communicator Certification

• Must have valid driver’s license and clean driving record and be able to successfully complete required training for ACJIS.

• Must pass required background investigation.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms on campus