Job Description

Grand Canyon University’s Canyon Health and Wellness Clinic is growing! We’re seeking a Medical Receptionist to work in our Canyon Health Clinic, on the GCU campus. The Medical Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with clinic staff.

Please Note: This position is based on our Main Campus at 33rd Ave and Camelback in Phoenix.

This is a full time position and the hours can be Monday - Friday, 8:00am - 5:00pm or 4, 10-hour shifts from 7:00am - 6:00pm.


  • Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies. Responds to client voicemails.

  • Schedule patient appointments via telephone.

  • Obtains complete and accurate medical history, including medications.

  • Enter all patient data into electronic medical record.

  • Screens and routes patient calls to other clinic employees.

  • Ensures accurate registration, appointment scheduling and follow-up appointment scheduling in database.

  • Obtains patient demographic and verifying insurance information.

  • Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.

  • Obtaining patient authorization for medical records release (HIPAA compliance).

  • Communicates information related to COVID-19 with quarantine isolation team.

  • Answers general questions related to COVID 19.

  • Other duties as assigned.


  • Minimum of a High School Diploma or equivalent.

  • 1 - 2 years of experience in customer service.

  • Equivalent combination of education and experience may be approved by manager.

  • Previous experience in a medical practice desired.

  • Experience with Microsoft Programs preferred.

  • Basic interpersonal and communication skills.

  • Ability to apply knowledge of office procedures and carry out tasks accordingly.

  • Ability to utilize the EMR system effectively.

  • Ability to demonstrate attention to detail.

  • Must be flexible, organized, and function well under pressure.

  • Must successfully pass a drug test.

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.


GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

For assistance with your job application please use our External Candidate Job Application Guide.

All staff and faculty candidates will be asked to review GCU’s staff or faculty expectations as part of the application process.

If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at for more information.

Posted 30+ Days Ago

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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