Job Description

Grand Canyon University’s Library is seeking a full time Library Reference & Instruction Manager. This position provides day-to-day leadership and supervises staff to ensure a high-performance, service-oriented work environment. 

The schedule for this position is four 10-hour shifts, Sunday - Wednesday from 11:30am-10:30pm with potential work from home options one day a week dependent on schedule needs.

Responsibilities:

  • Provide day-to-day leadership and supervises staff to ensure a high-performance, service-oriented work environment. 

  • Schedule staff across the Ask-A-Librarian service and monitors communication between staff and patrons to ensure maintenance of high standards of customer service. 

  • Create and maintain training documentation encompassing departmental processes and conducts staff training and coaching for performance improvement and development. 

  • Track and analyze operational data and statistics using analytical tools and present relevant data. 

  • Responsible for implementing and enforcing policies and procedures and assists in difficult service interactions. 

  • Assist with library outreach, including promotion, event planning, and collaboration with other campus entities. 

  • Maintain awareness of professional standards and new technologies relevant to academic support services. 

  • Develop, schedule, and provide bibliographic instruction related to the use of the Library and its resources in-person and online. 

  • Promote library resources and services to the University community. 

  • Act as a liaison for the library with other departments. 

  • Work collaboratively in a team environment to share best practices. 

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University. 

  • Other duties as assigned.

Qualifications:

  • ALA accredited master’s degree in library or information science required.

  • 3 years relative experience in providing library services in either public or educational institutions.

  • Professional experience in an academic library preferred.

  • Demonstrated experience and demonstrated skill in supervision and hiring.

  • Strong analytical and problem-solving skills, as well as excellent oral and written communication skills.

  • Demonstrated experience conducting research, compiling information and data gathered, summarizing, and making recommendations.

  • Ability to effectively communicate and foster a cooperative work environment.

  • Ability to be proactive and flexible.

  • Position requires nights and weekend hours.

  • Must pass pre-employment background investigation.

       


GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

For assistance with your job application please use our External Candidate Job Application Guide.

All staff and faculty candidates will be asked to review GCU’s staff or faculty expectations as part of the application process.

If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at jobs.gce.com for more information.



Posted 15 Days Ago

Full time

R000036033

Application Instructions

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