Housing Operations Coordinator

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Grand Canyon University's Housing Operations department is currently seeking a Housing Operations Coordinator. A successful candidate is interested in a behind the scenes position at Grand Canyon University and is capable of detail-oriented work, customer service, and putting together processes to serve our team and our student body. This position requires the ability to learn new processes and policies quickly, and to put them in action and see them through to build new efficiencies. We are looking for someone to join a team who works hard and has fun doing it!

The Housing Operations Coordinator assists Housing Operations with the managing of housing reservations and logistical needs of both new and returning residential community on campus. Housing Operations oversees the planning of living area allocation and growth, the creation and maintenance of online housing selection processes, as well as the communication and accountability of housing policies and deadlines.

Schedule: Monday through Friday, 8am to 5pm

Location: Main Campus

Compensation: Hourly, $19.23 per hour

Benefits: Full benefit portfolio including tuition package

What you will do:

• The Housing Operations Coordinator is one of several coordinator positions that contributes equally but may focus on different duties at different points of the year.
• Coordinate housing for all students for all semesters including planning and implementation, efficiently coordinating, and overseeing all logistics and ensure other departments are notified in a timely manner to ensure apartments are readied, i.e., Facilities.
• Act as representative for student specialty groups such as Student Disability Services, Athletics, Graduate students, International students, Honors students, student leaders and others for coordinating, ensuring, and tracking housing services to meet specific needs as necessary including early arrival/late stay, blocked beds, trainings, Housing Portal processes, student audits, etc.
• Builds and cultivates sustaining rapport and collaborative relationships with other University representatives and ensures the University’s customer service standards are upheld in communicating with students, parents and internal staff.
• Collect, maintain, update and track student housing data, ensuring data integrity, using available software and prepares and creates reports.
• Analyze student entries to determine housing eligibility and follow up with established processes for evictions, reservation cancellations, communication with university counselors, etc. Process all student requested cancellations according to established processes and polices to ensure accurate accounting. 
• Establish and maintain processes for early arrivals/late stays for each term which includes updating applications, communication to university officials, publication of timeline, coordination with relevant departments, creating marketing materials, and training of other Housing Operations team members. In addition, audits for general move-in appointments or plans will also be conducted.
• Responsible for building and maintaining on-line housing application processes and forms to provide students an easy and accessible experience via the Housing Portal.
• Build charge items within housing system (i.e. room pricing, meal plan pricing, fines, etc.) that are used by multiple processes and departments and conduct audits of charges on student accounts to ensure accuracy. 
• Set configuration of each bed in housing system for entire campus for every term to reflect intended use (i.e. male, female, new student, returning, double occupancy, triple occupancy, single occupancy, ADA attributes, etc.). Continually evaluate configuration needs.
• Participate in mapping out of summer housing needs including available beds for use, extended stays, dates to move, space closures, quick cleaning needs, late applications, etc.
• Establish marketing needs for all process including new student application, returning student application, summer application, extended stay/early arrival, Christmas break, Fall important dates, Spring important dates. Work with Marketing department to create digital and printed flyers, email templates, webpage updates, digital boards, info graphics, and other elements for each campaign as necessary.
• Produce and maintain training documents for all processes under assigned purview. Actively participate in peer training on a regular basis.
• Develop and manage process for room switches under multiple scenario possibilities. Train peers and other departments on the process and their role. 
• Be available to assist student workers as they problem solve with students and parents who call in. 
• Review and respond to inquiries sent to department inbox. Alert management of trends and needs seen in communications and provide possible solutions.
• Actively seek out and create efficiencies for students and staff in all processes by critically looking at those processes and their purpose.  

What you need:

• Bachelor’s degree required from a regionally accredited institution.
• Must occasionally work outside of normal business hours including evenings, weekends, and holidays (minimal and is scheduled ahead of time).
• Must pass pre-employment background investigation.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Generous time off plan and 11 paid holidays
• Paid time off to volunteer in the community or at GCU sponsored events
• Free covered parking
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on-site gyms on campus.