Guest Services Representative
Job Description
Grand Canyon University! One of Arizona’s leading institutions of higher learning.
Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.
Grand Canyon University’s Event Services department is currently seeking part-time Guest Services Representatives to act as ambassadors of the University within the Arena environment.
If you are someone who likes to work in a fun, engaging environment while providing guests with a positive first impression of Grand Canyon University by offering superior, individualized customer service, then this job is for you!
What we are offering:?
· The opportunity to work at a thriving diverse campus and online student population
What you will do:
Scan tickets and assist guests with questions
Provide GCU Arena guests with accurate event and arena information.
Enforce rules, including smoking policies and specific rules related to each event.
Respond to emergencies by involving supervisors when needed.
Appropriately handle guest problems and complaints up to the level where intervention by a supervisor is required.
Operate as a team with the box office, security, and arena operations groups.
Other duties as assigned by management.
What you will need:
Must have a high school diploma or GED.
Minimum one year experience in customer service environment.
Be able to work flexible hours including evenings and weekends.
Capable of demonstrating a positive, friendly, and courteous personality.
Must be punctual and customer service oriented.
Responsible, trustworthy, and assertive.
Exhibit good verbal and written communication skills.
Why work at GCU:
· Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
· Generous time off plan and 11 paid holidays
· Paid time off to volunteer in the community or at GCU sponsored events
· Free covered parking
· We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
· Free on-site gyms at all our office locations
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 5/26/2023
Job Status: Part Time
Job Reference #: R000046658