Job Description

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. 

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Grand Canyon University’s Event Services department is currently seeking part-time Guest Services Representatives to act as ambassadors of the University within the Arena environment.

If you are someone who likes to work in a fun, engaging environment while providing guests with a positive first impression of Grand Canyon University by offering superior, individualized customer service, then this job is for you!

What we are offering:?

·       The opportunity to work at a thriving diverse campus and online student population

What you will do:

  • Scan tickets and assist guests with questions

  • Provide GCU Arena guests with accurate event and arena information.

  • Enforce rules, including smoking policies and specific rules related to each event.

  • Respond to emergencies by involving supervisors when needed.

  • Appropriately handle guest problems and complaints up to the level where intervention by a supervisor is required.

  • Operate as a team with the box office, security, and arena operations groups.

  • Other duties as assigned by management.

What you will need:

  • Must have a high school diploma or GED.

  • Minimum one year experience in customer service environment.

  • Be able to work flexible hours including evenings and weekends.

  • Capable of demonstrating a positive, friendly, and courteous personality.

  • Must be punctual and customer service oriented.

  • Responsible, trustworthy, and assertive.

  • Exhibit good verbal and written communication skills.

Why work at GCU:

·       Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

·       Generous time off plan and 11 paid holidays

·       Paid time off to volunteer in the community or at GCU sponsored events

·       Free covered parking

·       We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

·       Free on-site gyms at all our office locations



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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