Facilities Service Center Specialist
The Facilities Service Center Specialist will aid in operational work processes to increase efficiencies for the university. This position provides support such as customer service, data processing, software-based work management systems and any other appropriate support functions across all Facilities Departments.
Primary Responsibilities /Accountabilities/ Essential Functions:
1. Serve as front line customer service representative, primary telephone responder for general and emergency call-ins to department.
2. Answer, screen and route calls from students, employees and contractors in a timely and accurate manner
3. Assist students and employees with basic troubleshooting, ongoing issues, and aids regarding work management system.
4. Engage with customers, while actively listening, analyzing, and isolating issues over the phone.
5. Input and create work orders in the Integrated Work Management System (iWMS).
6. Record and updates work orders as necessary. Upload data and supporting documents into iWMS; query data and creates scheduled reports.
7. Provide iWMS training for new and current users as necessary. Monitor preventive maintenance schedules and O&M’s warranties.
8. Other duties as assigned
Equipment Used and Responsibility
- Microsoft Office, Excel, Word, Teams, SharePoint and Outlook.
- Integrated Work Management System (iWMS).
- High school diploma, General Education Degree (GED) or equivalent.
- Experience with Facility and Operations Management principles, preferred
- Demonstrated customer service experience
- Must pass pre-employment background investigation.
- Sitting: 5-7 hours a day
- Standing: 1-3 hours a day
- Walking: 1-2 hours a day
- Lifting: Rarely
- Carrying: Occasionally
- Pushing: Occasionally
- Bending: Occasionally
- Squatting: Rarely
- Kneeling: Rarely
- Climbing: Occasionally
- Reaching: Occasionally
- Grasping: Frequently
- Fine Eye to Hand Coordination: Continuously
- Driving: Rarely
- Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature, equipment noise and dust.
GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.
Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.
For assistance with your job application please use our External Candidate Job Application Guide.
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