Employer Engagement Program Manager
SUMMARY: Position is responsible for managing the programmatic aspects of the employer engagement operations which are to identify and meet the employer development and engagement needs of GCU by working extensively with Arizona employers as well as career services staff, faculty and key campus administrators. The program should identify employer needs and execute appropriate engagement activities while growing job/internship opportunities for GCU students and alumni.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:
- Serve as primary liaison for interested employers in gaining knowledge of quality of GCU students and its programs; ensures all interested employers are added to employer database for digital engagement informational communications.
- Develop industry-specific career exploration and/or employment-driven activities including but not limited to career panel discussions, site visits, topical programs, and events granting access to employers and staffing agencies
- Participate in the relationship building and education awareness with the colleges and other student facing departments to build their understanding of ACE career outreach projects
- Assess and conduct an annual plan for both in- and out-of-state site visits to build relationships with current and perspective employers. Nurturing deeper relationships, an understanding of the industries within their respective portfolios and how our students are performing relative to competitor schools will be a key outcome.
- Collaborate with faculty and staff to facilitate student engagement and assist students in securing appropriate internship and work experiences leading to employment or graduate school
- Conduct education/training sessions for team members to ensure collective understanding of college programs and alignment with industries’ job opportunities
- Coordinate all logistics for department and college employer related events; provide onsite assistance during the events as needed.
- Ensures agreement documents articulate the employer requirements so interested GCU students are fully informed of the job role. Support the relationship building and connection at hiring events to ensure that employers’ expectations are being met. Participate as on site liaison at all hiring events to ensure that employers participating in event have a successful experience.
- Develop and maintain approved metrics of employee engagement initiatives.
- Document and track communications with employers on levels of engagement.
- Attend external/internal meetings necessary to perform duties and aid business development.
- Stay current on workforce/career trends across industries and provide informational updates to ACE management and colleges.
- Perform other duties as assigned to advance the goals and objectives of the department and University.
SUPERVISORY RESPONSIBILITIES: Oversee operational activities of program and any staff.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
- Strong knowledge of recruitment and hiring process and able to understand applicant tracking system and employer database.
- Strong knowledge of employer relationship development and engagement.
- Proficient in networking and outreach to build employer prospect database.
- Skilled in assessing and interpreting career interests and matching interests to employment opportunities.
- Ability to counsel and advise students in professional, meaningful manner.
- Excellent communication skills
- Strong knowledge of customer service principles and practices and able to model service skills for career services team.
- Skilled in interpersonal communications and ability to build and maintain workable relationships.
- Excellent planning and organizational skills with an attention to detail.
- Ability to work well with a diverse group of students and individuals.
- Ability to prioritize, cope with changing deadlines and manage multiple activities.
- Strong computer skills and proficiency with software such as MS Office and applicant tracking systems.
Education and/or Experience:
- Bachelor’s Degree in a field related to counseling, human resources, or marketing from an accredited institution.
- Minimum 2 years’ experience in a University career center or other environment which focuses on career/professional development
- Demonstrated knowledge of a client focus and problem-solving approach to working with colleagues
- Experience in relationship management by working with internal and external clients, employers, alumni, faculty and students.
- Outstanding interpersonal skills.
- Excellent organizational skills, attention to detail, ability to manage multiple projects.
- Master’s Degree or degree in assigned college discipline
- Proven experience developing and maintaining productive relationships with a variety of constituents that resulted in employment opportunities and/or business opportunities.
PHYSICAL DEMANDS/ENVIRONMENT: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
The following physical demands are estimated by the amount of time spent. Usually, the amount of time spent will be estimated on a daily basis, but depending on the position could be estimated on a weekly basis or a monthly basis.
Constantly: 60%+ or 5-8 hrs/shift Occasionally: 10%-25% or 1-2 hrs/shift
Frequently: 25%-60% or 4-5 hrs/shift Rarely: <10% or less than 2 hrs/shift
- Work is primarily sedentary; must be able to remain in a sedentary position more than 75% of the time.
- Occasionally moves about the office in order to access office equipment, meet with other employees, students, etc.
- Occasionally moves throughout the campus which may require walking, operating a vehicle, or other means.
- Other primary physical demands:
- On a daily basis, uses mental agility and acuity to interpret and analyze data and draw inferences and conclusions; evaluate applicant characteristics and determine eligibility for student worker programs; review processes and provide input and recommendations for improvement.
- On a daily basis, interprets and views data and information on computer screens, paper copy and other means as available through technology.
- On a daily basis, accesses electronic data via operating various software applications such as applicant tracking/talent acquisition software, student database software and creates spreadsheets, Word documents and enters data into software. Must be able to recognize, detect, compare and assess data, discern discrepancies, identify anomalies, and recognize data integrity issues.
- On a daily basis, uses hands, wrists, neck, shoulders and forearms to use a computer keyboard for data entry and mouse pad and/or mouse device.
- On a daily basis, is in frequent communication with stakeholders, employees, students and student workers, external contacts including vendors and others to relay detailed and precise information.
- On a daily basis, communicates through active listening, recognizing speech, and decoding information through various means including telephone, email, digital/wireless devices, in person, etc.
- On a daily basis, experiences stress and pressure in dealing with difficult customers, meeting deadlines, quantity and quality measures.
- Work rarely involves lifting or the need to push, pull, kneel or bend.
Job Posting Paragraph:
Under direction from the department leadership, this position is responsible for increasing the visibility of GCU students within the employer and community organizations, primarily in Arizona. Principal responsibilities include outreach to prospective employers and maintaining positive relationships with organizations already recruiting at GCU and develop new relationships with organizations that would fit the needs of Colleges and students desired career paths. New employers or nurturing current relationships, include attending On-campus meetings, site visits, and participation in other networking settings. For organizations already engaging with the GCU, the focus will be on encouraging participation in the following initiatives; career fairs, job board, On-Campus Interviewing (OCI), Internship programs, Industry Professional Development series and other recruiting activities.
GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.
Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.
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