E-Commerce Operations Specialist

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Grand Canyon University’s Lope Shops offer compelling college clothing and accessories. We have been committed to providing our customers with the best possible service-and to improving it every day. We believe college fashion is a business of optimism, and in that spirit, we continue to grow and evolve for our students.

Grand Canyon University is currently hiring for a new E-Commerce Operations Specialist. The E-Commerce Operations Specialist is responsible for completion of the Lope Shop’s E-Commerce and Love-A-Lope program daily operations and providing necessary support to all team members.

What you will do:

• Provide exceptional customer service via phone and email, to include taking orders, troubleshooting website issues, and resolving customer concerns in a timely manner.

• Monitor and report order anomalies to minimize fraud.

• Ensure customer orders are processed accurately and shipped according to daily schedule.

• Maintain the e-commerce shipping area cleanliness and organization.

• Monitor shipping supply levels and conduct monthly inventory for re-supply.

• Work with shipping carriers to resolve package delivery issues as they arise.

• Ensure customer returns are processed in a timely manner and in accordance with the Lope Shop e-commerce return policy.

• Ensure inventory adjustments are made properly and timely for returns, exchanges, and replacements.

• Work with E-Commerce Manager to plan Love-A-Lope care package program details and purchasing for packages.

• Oversee care package order management and support.

• Ensure care package preparation is completed, as scheduled, for distribution.

• Send and verify delivery of care package pickup notifications according to defined schedule.

• Maintain log of e-commerce sale statistics.

• Interact routinely (telephone and email) with customers, management, warehouse staff, and vendors.

• Create website copy for new products, assign attributes and upload to e-commerce platform.

• Ensure website maintenance tasks are completed, as scheduled, and logged upon completion.

• Maintain log of sale and coupon usage statistics.

• Oversee and train assigned student workers to complete daily e-commerce tasks, care package tasks, and other assigned duties.

What you need:

• Bachelor’s degree in technology, marketing, or business preferred.

• Professional communication skills with good verbal and written command of the English language.

• An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.

• Must work a flexible schedule which includes weekends, holidays, evenings and/or early mornings as needed.

• Must pass pre-employment background investigation.

• Proficient with Microsoft Office including Word, Excel, and Outlook

• Ability to cope with changing priorities and deadlines in a professional manner and work effectively while under stress.

• Ability to work as a team member in a highly collaborative environment.

• Physical demands of job require ability to lift boxes of merchandise of up to 50 lbs. unassisted.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU?

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms at all our office locations