Job Description

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Grand Canyon University’s Lope Shops offer compelling college clothing and accessories. We have been committed to providing our customers with the best possible service-and to improving it every day. We believe college fashion is a business of optimism, and in that spirit, we continue to grow and evolve for our students.

Grand Canyon University is currently hiring for a new E-Commerce Operations Manager. The E-Commerce Operations Manager is responsible for the management of the Lope Shops’ e-commerce operation, fulfillment, customer service, and Love-A-Lope student care package program. The E-Commerce Operations Manager will oversee a team of 2-4 student workers to complete these.

What you will do: 

  • Manages e-commerce order processing and shipping to ensure customer orders are processed accurately and shipped according to daily schedule.

  • Oversees student workers to complete daily e-commerce tasks, care package tasks, and other assigned duties.

  • Monitors and reports order anomalies to minimize fraud.

  • Monitors shipping supply levels and conducts monthly inventory for re-supply.

  • Ensures the e-commerce shipping area remains clean and organized.

  • Provides exceptional customer service via phone and email, to include taking orders, troubleshooting website issues, and resolving customer concerns in a timely manner.

  • Ensures customer returns are processed in a timely manner and in accordance with the Lope Shop e-commerce return policy.

  • Ensures inventory adjustments are made properly and timely for returns, exchanges, and replacements.

  • Work with shipping carriers to resolve package delivery issues as they arise.

  • Proactively identifies operational problems, suggests solutions, and independently resolves issues. 

  • Analyzes data to monitor performance and plan improvements and demand.

  • Works to optimize search results and improve keywords.

  • Ensures website maintenance tasks are completed, as scheduled, and logged upon completion.

  • Makes HTML/CSS tweaks and adjustments to website as needed.

  • Plans and executes the Lope Shops’ Love-A-Lope student care package program.

  • Coordinates with E-Commerce Media Manager to produce, print, and mail care package marketing material in July of each year.

  • Oversees care package order management, customer service, and support.

  • Oversees Love-A-Lope care package program details and purchasing for packages.

  • Ensures care package preparation is completed, as scheduled, for distribution.

  • Sends and verifies delivery of care package pickup notifications according to defined schedule.

  • Interacts routinely (telephone and email) with customers, management, warehouse staff, and vendors.

  • Other duties as assigned.

What you will need:

  • Bachelor’s degree in technology, business, or marketing preferred.

  • 2+ years of relevant working experience.

  • Proficiency in analyzing data to derive actionable insights.

  • Supervisory experience.

  • Working experience with e-commerce platforms, website design, and analytics.

  • Experience with POS and warehouse systems.

  • An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.

  • Valid driver’s license and clean driving record.

  • Must successfully pass background checks

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

  • Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

  • Generous time off plan and 11 paid holidays 

  • Paid time off to volunteer in the community or at GCU sponsored events  

  • Free covered parking 

  • We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program 

  • Free on-site gyms on campus

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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