Job Description

Grand Canyon University is currently hiring for a new E-Commerce Associate!! This position reports to the E-commerce Manager and assists in overseeing daily operations of the Lope Shops web store with primary focus on order fulfillment and customer service..


  • Provides exceptional customer service via phone and email, including taking orders, troubleshooting web problems and escalating technical issues for resolution and resolving customer concerns or escalating as needed.
  • Fulfills e-commerce orders by pulling merchandise, packing and preparing for shipment
  • Keeps web fulfillment area clean and organized
  • Reshelfs returned e-commerce inventory in assigned distribution center space
  • Creates impactful merchandise descriptions for Lopes merchandise website; seek approval and assist with updates as needed.
  • Monitors stock on hand, conducts physical inventory and conveys pertinent information to store buyers regarding merchandise.
  • Executes merchandise inventory and shipment reports as needed.
  • Reviews website as assigned to ensure all merchandise is listed and has accurate descriptive information
  • Makes sure that all Web merchandise is stocked correctly and informs Ecommerce Manager when new merchandise comes in.
  • Enters data into inventory system of all incoming and outgoing shipments of merchandise from vendors; maintains accurate order fulfillment transaction log and shipment records of customer transactions
  • May be responsible for moving merchandise around campus through driving a GCU golf cart or motor vehicle.
  • Assists with bi-annual physical inventory process
  • May be assigned to execute product photography needs and all of its activities.
  • Contributes to department success by assisting as needed in all areas of the department.


  • Minimum 1 year of experience with customer service in a retail/web environment.
  • An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.
  • Professional communication skills with a good command of the English language.
  • Proactive with outstanding customer service skills and ability to represent Grand Canyon University professionally.
  • Proficient with Microsoft Office including Word, Excel, and Outlook
  • Ability to cope with changing priorities and deadlines in a professional manner and work effectively while under stress.
  • Ability to work as a team member in a highly collaborative environment.
  • Must be willing to work a flexible schedule, which includes weekends, holidays, evenings and/or early mornings as needed.
  • Physical demands of job require ability to lift boxes of merchandise of up to 50 lbs unassisted.
  • Must be able to pass pre-employment background investigations.
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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