Job Description

Grand Canyon University's College of Humanities & Social Sciences is currently seeking a fulltime Counseling Program Manager. The Counseling Program Manager is responsible for day-to-day operational management of a designated program/function or operational area in the GCU Counseling college. Although primarily a non-supervisory activity, a large and/or complex program, or one undergoing rapid growth may require that the Program Manager supervise support staff. Program Managers also focus on policy and process implementation (they may have role in crafting policies for approval).

Shape the bright futures of Grand Canyon University students as a Counseling Program Manager for the traditional ground campus in the College of Humanities & Social Sciences.


Counseling Program Management:

  • Coordinate all aspects of a "program" to achieve stated goals.

  • Responsible for drafting program/process guidelines and documenting all needed guidelines to achieve any accreditation needed.

  • Coordinate data collection, analysis, and preparation of required reports regarding programs.

  • Prepare documents required for approval of new or revised academic programs or initiatives.

  • Serve on counseling related committees as needed.

  • Contact/Liaison for NBCC and students for national exam information. 

Practicum and Internship Coordinator:

  • Oversee practicum and internship faculty scheduling and training, review and update of policies and procedures, and attention to student matters. 

  • In charge of providing practicum and internship faculty and site supervisor training and updates regarding procedural changes. 

  • Address concerns regarding practicum and internship received from the students, site supervisors, practicum, and internship course faculty, etc.  

  • Oversee training and development for Practicum and Internship Evaluators (PIE’s).  

  • Responsible for maintaining partnerships and communication with the Office of Field Experience (OFE), Faculty Training and Development (FT&D), Faculty Services (FS), and other GCE related support services. 

Academic Research/Reporting Support Services:

  • Responsible for all student academic data analysis.

  • Assist faculty and college/university administration with creating improvement plans to enhance student learning/performance.

  • Facilitate the programmatic review.

  • Track all student data, e.g., withdrawals, failure.

  • Develop report format and presentation format as required to present data for decision making.

  • Participate in academic committee meetings as appropriate.

  • Recommend and execute improvements for academic internal processes within college.

  • Serve as the key liaison with programmatic issues and informs college/university administration as appropriate.

Student Focus/Customer Service:

  • Troubleshoot student issues through research and internal investigation and ensures a high level of student service.

  • May intervene in course/class substitution to ensure resources are available to maintain classroom learning.

  • May act as primary contact for all student and practicum/intern issues related to programs and is responsible for coordinating the resolution of student issues at the college level. Ensures that students receive a response within a reasonable period.

  • May be involved in outreach activities or campus activities which contribute to campus life and student/staff engagement.

  • Support the program by updating all collateral material, catalog, websites, and provides key information updates to all.

  • Assist with the hiring, supervision, and evaluation of student workers or other resources needed to achieve program objectives. Delegates/assigns projects to others as necessary.

Other duties as assigned.


  • Master's Degree required.

  • Minimum two years relevant work experience in a mental health setting.  

  • Two years management experience and/or relevant work experience in higher education preferred.

  • Must pass background investigation.

  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.


Application Instructions

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