Copy & Mail Center Specialist

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

GCU Facilities manages and services all university-owned property. By the development and maintenance of the GCU campus and surrounding areas, GCU aims to support and ensure the accomplishment of the university’s mission. By working creatively and collaboratively, we fulfill the needs of the university by successfully managing our resources while delivering excellent customer service.

Grand Canyon University's mailroom department is seeking a Copy & Mail Center Specialist. The Copy Center/Mail Center Specialist is a vital member of GCU’s Facilities Operations Support team, responsible for providing high-quality printing, copying, finishing, and mail services to support the daily operational needs of the university.

What you will do:

• Operate high-volume digital printing and copying equipment, including black & white and color devices.

• Process printing requests, ensuring accuracy, proper formatting, and timely completion.

• Perform finishing tasks such as binding, laminating, folding, and cutting.

• Monitor paper and toner inventory; restock supplies and request replenishment as needed.

• Provide customer service support by assisting with walk-in print jobs and inquiries.

• Maintain and troubleshoot copy/print equipment and escalate service needs as appropriate.

• Assist in tracking job costs and logging usage data for billing/reports.

• Receive, sort, and distribute incoming U.S. Mail, interoffice mail, and packages from carriers (USPS, FedEx, UPS, Amazon, etc.).

• Prepare/meter outgoing mail and packages using postage systems and shipping platforms.

• Maintain accurate logs and delivery records; ensure packages are tracked and signed for.

• Assist with bulk mailings, mail merges, and labeling projects for campus departments.

• Support staffing needs across both mail and copy operations during peak and slow periods.

• Other duties as assigned.

What you will need:

• Minimum 1 year experience in a mailroom, print shop, or customer service environment.

• Working knowledge of print/copy equipment and postal/shipping systems preferred.

• Proficient with Microsoft Office; experience with print job ticketing systems a plus.

• Strong organizational and communication skills.

• Demonstrated reliability, attention to detail, and customer service orientation.

• Must pass pre-employment background investigation.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms on campus