Communications Manager

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. 

Do you want to be part of a growing university where dedicated Public Safety professionals make a positive impact on our campus every day.  If that sounds exciting to you, we want to talk to you.  Apply today!

The Public Safety Manager - Dispatch is responsible for managing the Public Safety dispatch supervisors, and team of dispatchers. Oversees the communications center employees and processes and manages day to day operation of the communication center.

What you will do:

• Manage public safety dispatch staff by assigning/directing work, conducting employee evaluation, staff training and development, and taking appropriate disciplinary/corrective actions for subordinate personnel.

• Develop policies and procedures, short- and long-term objectives.

• Analyze workflow, data and technology including existing or new communications technologies/methods and budgetary proposals and makes written and verbal recommendations to improve efficiency.

• Communicate with outside agency personnel, and other emergency service providers in order to ensure proper emergency services to the GCU community and compliance with communications procedures/regulations.

• Other duties as assigned.

What you need:

• High school diploma, or equivalent

• Associate Degree or bachelor’s degree preferably in criminal/police science or public administration preferred.

• Must pass background checks.

• Must have valid driver’s license and driving record must meet the university Minimum 5 years’ experience in a communications call center environment with 2 years’ experience in a 24-hour emergency communication center.

• Minimum 3 years’ experience in supervisory practices and principles.

• Training certification in a police dispatch discipline preferred.

• requirements.

• Must be able to work evenings and/or weekends depending on business needs.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.

• Generous time off plan and 11 paid holidays

• Paid time off to volunteer in the community or at GCU sponsored events.

• Free covered parking

• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

• Free on-site gyms on campus