Guest Services Representative
ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:
Will act as an Ambassador of the University within the Arena environment.
Provide guests with a positive first impression of Grand Canyon University by offering superior, individualized customer service.
Scan tickets and assist guests with questions; show guests to their assigned seats as directed by the Guest Services Manager/Supervisors.
Provide GCU Arena guests with accurate event and arena information.
Enforce rules, including smoking policies and specific rules related to each event.
Respond to emergencies by involving supervisors when needed.
Appropriately handle guest problems and complaints up to the level where intervention by a supervisor is required.
Other duties as assigned by management.
Operate as a team with the box office, security and arena operations groups.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have a high school diploma or GED.
Minimum one year experience in customer service environment.
Be able to work flexible hours including evenings, weekends and holidays.
Skills, Abilities, or Other Qualifications:
Capable of demonstrating a positive, friendly and courteous personality.
Must be punctual and customer service oriented.
Responsible, trustworthy, and assertive.
Exhibit good verbal and written communication skills.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift 25 pounds.