Job Description

Grand Canyon University is currently seeking a Behavioral Intervention Team Administrative Case Manager. Under supervision by the Department Head, this position is responsible for providing case management for all student cases referred to the University’s Behavior Intervention Team and Threat Assessment Team (TAT). The role ensures timely communication to all relevant stakeholders and ensures students case records are updated timely reflecting the current status. The Administrative Case Manager is a non-clinical role and does not engage in therapeutic relationships or assessments.


  • Act as the administrator of the campus Behavioral Intervention Team and Threat Assessment Team by coordinating relevant information and carrying out team recommendations and processes.
  • Creates BIT agendas and records decided upon action items resulting from the weekly meetings.
  • Maintain BIT and TAT records to ensure all correspondence, notes, and actions items are accurately documented.
  • Provide appropriate and timely contact to students to communicate next steps.
  • Communicate with parents, families, and/or designated emergency contacts as appropriate regarding significant mental health emergencies, including suicide attempts, hospitalizations, etc.
  • Serves as the primary liaison with students who become part of the BIT process and informs parents, faculty, and other stakeholders with needed information according to their relationship to the student.
  • Responsible for tracking and documenting follow-up activities with students as they work through individualized recommendations and interventions as determined by BIT or TAT, including, but not limited to, issuing Health Management Contracts (HMC), conducting HMC progress meetings, and providing referrals to campus resources.
  • Maintains a schedule for meeting with students to ensure compliance with BIT or TAT team recommendations and HMC’s.
  • Contacts internal resources to provide care and needed support for students who are working through a BIT or TAT process.
  • Ensure information sharing procedures comply with FERPA and University policy.


  • Bachelor’s degree from an accredited college or university, preferably in the field of psychology, counseling, social services, pastoral care, Mental Health or behavioral health field
  • Experience working in a role which required case management of individuals through activity streams of follow up, contacting resources and stakeholders of status and documenting all activities to be able to "close" the case appropriately.
  • Experience in higher education and familiarity with FERPA privacy regulations.
  • Experience providing case management services within the context of a Behavioral Intervention Team.
  • Experience in detailed record keeping and maintaining documents.
  • Excellent verbal and written communication skills.
  • Knowledge of crisis management skills and demonstrated ability in applying to highly sensitive and emotional conversations.
  • Ability to build a strong rapport with students
  • Ability to establish and maintain effective working relationships and an ability to work with a diverse community.
  • Demonstrated excellent analytical and problem-solving abilities.
  • Ability to work independently or as part of a team.
  • Excellent coping skills and ability to handle stressful situations.
  • Knowledge of crisis management skills and demonstrated ability in applying to highly sensitive and emotional conversations.
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.


      GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

      Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

      Only candidates who submit a resume and complete the full application will be considered - anyone without a resume will be declined automatically. For assistance with your job application please use our External Candidate Job Application Guide.

      All staff and faculty candidates will be asked to review GCU’s staff or faculty expectations as part of the application process.

      For more information on Grand Canyon University, visit us

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      Posted 30+ Days Ago

      Full time


      Application Instructions

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