Job: Student Services Counselor - Online Division - College of Education

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Posted: 10/05/2017

Job Status: Full Time

Job Reference #: R000011153-1

Job Description

Only candidates who submit a resume and complete the full application will be considered - anyone without a resume will be declined automatically. For assistance with your job application please use our External Candidate Job Application Guide.

All staff and faculty candidates will be asked to review GCU’s staff or faculty expectations as part of the application process.

Current Employees: Please ensure you are logged on to Workday to search and apply for jobs. For assistance with your job application please use the Internal Candidate Job Application Guide.



GCU’s College of Education is seeking Student Services Counselors at our Phoenix location to work directly with our current and prospective online students to advise them on degree program requirements, course selection and the financial aid application process.  Your positive demeanor, passion for helping students and ability to work in a fast-paced, telephone-based environment are powerful skills toward ensuring both your success and the student’s success.


  • Counsels continuing students and/or parents regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing), provides assistance to continuing students regarding policies and procedures and ensures students’ progress through programmatic milestones.
  • Collects all required paperwork and documents for progression requirements and selected payment options (including financial aid reapplication).
  • Financially clears students, ensuring all matters are appropriately attended to well in advance of a course start, incorporating funding strategies as needed to keep students in attendance, progressing toward their scheduled graduation date. 
  • Ensures all matters or issues related to academic compliance are attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed, to keep students in attendance, progressing toward their scheduled graduation date.
  • Monitors student schedules to ensure only applicable courses related to degree are selected and satisfactory academic performance is achieved.
  • Serves as a student advocate to navigate through university policy and procedure.
  • Works closely with cross functional and support departments to update student information and to resolve student issues.
  • Adheres to all University and/or DOE policies, procedures and compliance guidelines.


  • Bachelor’s degree from a regionally accredited institution
  • At least 1 year previous experience in customer service and problem solving.
  • The ability to comprehend facts and relay information to students.
  • Superior customer service skills along with ability to represent the GCU brand in a highly professional manner.
  • Proficiency with MS Office suite, (Word, Outlook, Excel, PowerPoint) and comfortable with navigating and maneuvering other databases and software becoming proficient with GCU systems within a short period of time.
  • Excellent communications with a good command of the English language and interpersonal skills with the ability to influence and persuade.
  • Ability to work in a high-volume, fast-paced work environment with constant phone or in-person contact with students on a daily basis.
  • Excellent planning, organizational, multi-tasking, case-management and follow up skills.
  • Good attention to detail and analytical.
  • Good time management skills in order to meet required timelines.
  • Ability to work both independently and collaboratively and cooperatively as a team member and willing to learn and work other student services’ functions.
  • Must be available to work varied shifts, including evenings, weekends or holidays.
  • Cannot be delinquent or in default on a federal student loan as verified in your credit report.  If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Starting Salary: $43,000 a year


GCU’s Christian worldview has shaped the university’s mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

For more information on Grand Canyon University please visit us at

Posted 13 Days Ago

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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