Job: Guest Services Representative (Arena)

This posting has expired and is no longer available.

Job Description

Only candidates who submit a resume and complete the full application will be considered - anyone without a resume will be declined automatically. For assistance with your job application please use our External Candidate Job Application Guide.

All staff and faculty candidates will be asked to review GCU’s staff or faculty expectations as part of the application process.

Current Employees: Please ensure you are logged on to Workday to search and apply for jobs. For assistance with your job application please use the Internal Candidate Job Application Guide.



Grand Canyon University’s Arena Events department is seeking part-time Guest Services Representatives to assist with Arena events and activities.  Working hours will be directly related to arena events and most likely be held in the evenings and on weekends.


  • Act as an Ambassador of the University within the Arena environment.
  • Provide guests with a positive first impression of Grand Canyon University by offering superior, individualized customer service.
  • Scan tickets and assist guests; showing guests to their assigned seats.
  • Provide any additional information at the Guest Services Counter.
  • Enforce rules, including smoking policies and specific rules related to each event.
  • Respond to emergencies by involving supervisors when needed.
  • Appropriately handle guest problems and complaints up to the level where intervention by a supervisor is required.
  • Other duties as assigned by management.
  • Operate as a team with the box office, security and arena operations groups.


  • Must be a high school graduate.
  • Minimum one year experience in customer service environment.
  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Capable of demonstrating a positive, friendly and courteous personality.
  • Must be punctual and customer service oriented.
  • Responsible, trustworthy, and assertive.
  • Exhibit good verbal and written communication skills.
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University


GCU’s Christian worldview has shaped the university’s mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

For more information on Grand Canyon University please visit us at

Posted 30+ Days Ago

Part time